Frequently Asked Questions

Are your products authentic?

Yes, all our products are 100% authentic. We work only with trusted suppliers and verified partners to ensure you receive genuine items every time.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $200. Standard shipping rates apply for orders under $200.

How long does delivery take?

Delivery time depends on your location.

  • 🇺🇸 U.S. orders: 5–10 business days
  • nternational orders: 7–15 business days
    You’ll receive a tracking number as soon as your order ships.

What payment methods do you accept?

  • Visa, Mastercard, American Express
  • Paypal
  • Shop Pay, Apple Pay

All transactions are 100% secure and encrypted.

How can I contact customer service?

You can reach us by:

  • Email: customercare@batanklan.com
  • Instagram DM: @batanklan

Our team is available Monday–Saturday, 9 AM to 6 PM (EST).

How do I know my size?


We include a size chart on every product page. If you're still unsure, feel free to contact us for help before placing your order.

Do you take custom or special requests?

Yes, depending on the item. Contact us with your request and we’ll let you know if it’s possible.

Can I cancel or change my order?

We process orders quickly, so contact us within 6 hours of placing your order if you want to make changes or cancel.

Couldn’t Find Your Answer?


Feel free to contact us anytime at our email or send us a message on WhatsApp. We’re always happy to help!

Contact us